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SHIPPING & RETURNS

Shipping Policy

At PattiMoiselle Boutique, we pride ourselves on providing fast and reliable shipping, ensuring you receive your stylish wardrobe additions promptly and in perfect condition. Here’s what you need to know about our shipping process:

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  • Shipping Costs: Calculated at checkout based on your location and the weight of your order. Shipping within the United States starts at $11.00. Please select your preferred shipping option during checkout.

  • Customer Pickup (Free):

    • Broward County: Pickup available Monday to Friday, 9:00 AM to 2:30 PM (for orders placed the night before).

    • Miami-Dade County: Pickup available Monday to Friday, 4:30 PM to 8:00 PM, and Saturday, 10:00 AM to 7:00 PM.

 

If you have any questions about our shipping methods, please don’t hesitate to reach out to us. We want you to have a seamless experience shopping with us!

Important Notes:

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  • Orders are carefully packaged to ensure they arrive in perfect condition.

  • Once your order ships, you’ll receive a tracking number to monitor its delivery.

  • For returns or exchanges, please note that we currently do not process refunds unless the company is at fault. If you have any issues, contact us within two business days for assistance.

 

Thank you for choosing PattiMoiselle Boutique. We are committed to making your shopping experience exceptional!

Return & Exchange Policy

At PattiMoiselle Boutique, we value your satisfaction and strive to provide the best shopping experience. Please read our return policy carefully before making a purchase:

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  1. Exchange Policy

    • Garments can only be exchanged if the wrong item is received.

    • The garment(s) must be in perfect condition—NOT tried on, stretched, worn, used, washed, soiled, or ruined.

    • For sanitary reasons, we cannot accept garments that have been tried on, used, or stretched. This policy ensures the health and safety of our clients, especially during the ongoing pandemic.

    • Exchanges must be initiated within two (2) business days of receiving the incorrect item.

  2. Lost or Stolen Packages

    • If your package is lost or stolen, we will assist you in opening a claim with USPS.

    • Please note, PattiMoiselle Boutique is not responsible for lost or damaged packages caused by third-party carriers. Refunds or replacements will not be issued in these cases.

  3. Final Sale Items

    • ALL SALES ARE FINAL. This includes:

      • Items purchased during sales or using discount codes.

      • Items from marked-down tabs (e.g., $25 Tuesday, Stocking Stuffers, etc.).

    • These items are not eligible for exchanges or refunds under any circumstances.

  4. Shipping Notifications

    • Once your order ships, you will receive an email with a tracking number and link to monitor your shipment.

  5. Important Note on Sizing

    • Please select your size accurately before placing your order. We encourage customers to contact us if they need assistance with sizing.

 

Thank you for choosing PattiMoiselle Boutique. By shopping with us, you agree to these terms and conditions. If you have any questions about this policy, please feel free to contact our customer support team. 

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Your satisfaction and trust are our priorities!

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